Frequently asked questions

Standard delivery is 2–4 working days across Cyprus. Express next-day delivery is available at checkout.

Yes — free standard delivery on all orders over €50. Below that, a small flat fee is shown at checkout.

Absolutely. Free click & collect is available at selected SneakersHero stores — just pick it at checkout.

Return any unworn item with its tags within 30 days — in store or by courier, free of charge.

Start a return from your account, or bring the item to any SneakersHero store with your receipt.

Refunds are processed within 5–7 working days of us receiving your return, back to your original payment method.

Visa, Mastercard, American Express and PayPal. Every payment is securely encrypted.

Yes. Checkout is fully encrypted and we never store your card details.

Each product page has a size guide. If you’re between sizes, we usually recommend going up one.

Always. We’re an authorised retailer for every brand we carry — Nike, Adidas, Puma, New Balance and more.

No — you can check out as a guest. An account just lets you track orders and save your favourites.

Use the “Forgot password” link on the sign-in page and we’ll email you a reset link.